We want your kids to love their Author clothing.Of course, it’s possible that not every item you order will be a perfect fit. If you order something that doesn’t work out - we’ll be happy to help you get it right!
We want to make this easy.
We offer refunds or exchanges for a full 60 days after you have received your order.
Please help us process your refund or exchange promptly by ensuring your return-items are clean, unworn and unaltered.
*Items must be returned in their original condition to be eligible for refund or exchange. Thank you for your understanding.
To begin a return or exchange…Our online Returns + Exchanges Form makes it easy for you let us know which items you’d like to exchange or return.
2. RETURNS: Select the items you wish to return. Note the reason. Please add any additional information that would be helpful in improving existing designs or creating future styles.
3. EXCHANGES: Select the items you wish to exchange and indicate your requested size or color. If the items are available, we will hold them for you and ship them immediately once your returns have been received.
4. FLAT RATE RETURN SHIPPING: A flat fee of $10 will be deducted from your refund to partially cover costs of return shipping and restocking for your items. Flat rate return shipping allow us to provide you with preferred shipping rates. However, if you prefer to ship via another method, you can send your return or exchange to:
Return Mailing Address
2335 Amity Drive
North Saanich, BC
V8L 1B8 CANADA
If you reside outside of Canada, please indicate on your customs form that the contents are a RETURN.
5. SHIPPING LABEL: You will automatically receive your printable return shipping label. Simply attach to your package and seal securely.
6. PACKAGING: If you are reusing a shipping package please remember to cover any previous labels and tracking codes on your package. Tracking information will be available through your Author store account.
7. YOUR REFUND will be issued to the form of payment used for purchase once when your items have been received and confirmed as eligible for refund at our office. Please allow 21 days for the credit to appear once your return has been processed.
Questions?If you have any questions about returns + exchanges please contact us at email@example.com.